Job Description
Age UK Mid Mersey is looking for a passionate Service Manager to lead and develop our Information, Advice and Living Well Offer – a vital support system that helps older people across St Helens, Halton, Knowsley and Warrington to live independently, confidently, and with dignity.
This is your chance to oversee and shape a flagship service that integrates Information & Advice, casework, digital inclusion, and social connection activities, helping thousands of older people navigate challenges from fuel poverty to social isolation.
What you’ll do:
* Manage and grow our Living Well offer, ensuring quality delivery of advice, signposting, and practical support.
* Lead a dedicated team of staff and volunteers across multiple locations, embedding a holistic, person-centred approach.
* Drive service quality in line with Age UK’s standards and the Advice Quality Standard.
* Build partnerships across statutory and voluntary sectors, shaping services that respond to local needs.
* Champion innovation and continuous improvement, ensuring older people get the right support, at the right time.
What we’re looking for:
* Proven experience in managing advice services or
* Demonstrable experience as a senior advisor with supervisory responsibilities
* Strong leadership skills and ability to support geographically dispersed teams.
* Knowledge of the health, social care, and welfare rights landscape.
* A confident communicator with excellent organisational and problem-solving skills.
* Commitment to equality, dignity, and independence in later life.
* Ability to travel independently across the Mid Mersey region.
Why Age UK Mid Mersey?
* Be part of a well-respected charity with a strong local presence and national backing.
* Work in a role that brings positive change to vulnerable older people every day.
* Benefit from supportive management, development opportunities, and a collaborative team culture.
* Help shape a service that’s responsive, inclusive, and life-changing.
Join us and be the difference. Apply today to help build a stronger, kinder, more connected future for older people in Mid Mersey.
Application Process:
* Visit our website to complete the Age UK Mid Mersey Employee Application form, via link above.
* Detail how your skills and experience meet the Job Description and Person Specification.
* If you need support to apply in an alternative format, please contact us.
Important Notes:
* We use anonymous shortlisting to support equity, diversity and inclusion. Your personal details will be excluded prior to shortlisting.
* Please provide your full work history, including explanations for any gaps.
* If offered the post, we will require two employment references, including your current or most recent employer.
* The post is subject to an Enhanced DBS Certificate.
* Age UK Mid Mersey is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with.
Closing Date: 23:59 on 28th August 2025
Interview Dates: Interviews will be held 3rd & 4th September 2025