Overview
Were looking for a friendly and proactive Customer Service Agent to join our team. In this role, youll be the first point of contact for our customers, helping to resolve queries and ensure every interaction leaves a positive impression. If you thrive in a fast-paced environment and enjoy helping people, wed love to hear from you!
Please note: interviews will take place from week commencing 10th November 2025, onwards.
Qualifications
* GCSEs (or equivalent) in English and Maths (A / grade 4+).
* Strong verbal and written communication
* A high level of accuracy in logging data, following procedures, and checking information.
Additional Qualifications
* Proficient with Microsoft Office (Word, Excel, Outlook) and ability to learn CRM, ERP, ticketing systems.
* Able to investigate issues, ask probing questions, propose viable solutions or escalate appropriately.
* Patient, empathetic and able to build relationships internally and externally.
* Able to manage multiple enquiries and priorities, maintaining service quality.
* Able to handle challenging or upset customers calmly and professionally.
Responsibilities
Customer Service Agents act as the first point of contact for customers regarding order enquiries, product information, and issue resolution. To ensure high levels of customer satisfaction by providing accurate, timely and courteous support, and to act as a liaison between customers, internal departments (production, quality, logistics etc.) and brand/customer service teams. A key objective is to identify recurring issues and feed trends into continuous improvement initiatives.
What we offer
* Great package pay, bonus and pension
* 33 daysay holiday
* Personal development
* Recognition and reward
* Health Cash Plan
* Permanent Health Insurance - after 12-months service
* Life Assurance - after 12-months service
* Employee Assistance Programme
* On-site parking and great public transport links
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