Job Position: Pre-Sales Engineer
Industry: Security and Surveillance
Job Type: Full time
Location: UK
Description: The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high-quality products, solutions, and services. The role involves collaborating with internal departments such as Tech, Sales, Marketing, and Operations, as well as external clients including distributors, system integrators, installers, end-users, and other stakeholders. The goal is to improve Dahua’s business performance, reputation, and ensure sustained growth.
Main Responsibilities:
* Provide product pre-sales promotion, including introducing new features to channel customers, assisting in product selection, and supporting sales targets.
* Define and manage a product roadmap aligned with organizational strategy.
* Provide product training to technical engineers of channel customers to enhance their technical knowledge.
* Gather product feedback from customers, contribute to continuous improvement, and communicate insights to the product management team.
* Assist customers in preparing tender documents and participate in tenders to meet standards.
* Support business partners like distributors and resellers in brand promotion through promotional materials and participation in trade shows and open days.
* Offer technical support and advice on video surveillance equipment, troubleshoot issues, and coordinate with R&D and third-party companies.
* Maintain communication with headquarters regarding new products and technical issues to ensure timely problem resolution.
Key Attributes:
* Experience managing multiple products and initiatives with proper prioritization.
* Strong knowledge of CCTV, alarm, access control, video conference, VMS, cloud storage, video wall, network, and industrial drone products.
* Ability to work independently and set clear strategic directions.
* Effective communication skills with technical and non-technical audiences, with influence and organizational buy-in capabilities.
* Proficiency in analyzing qualitative and quantitative data to inform decisions.
* Good customer service and communication skills.
* Quick learner of new technologies.
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