Thisis a thrilling time for a motivated Practice Manager to joinour friendly team at Pelham Medical Practice. The practice currently operate across two sites within Gravesend with planning permission approved tobuild a new purpose built three story medical centre (includes 22clinical rooms).
We arelooking for a Practice Manager to manage the operational aspects and work withthe partners to ensure the continued smooth, efficient and profitable runningof the practice, and maintaining a safe, happy and committed team. Ensuringperformance and quality standards within the Practice remain high.
Thesuccessful candidate will have excellent interpersonal and organisation skills,be team focussed and compassionate. Theywill share our values and have an inclusive approach, coaching and developingthe team, whilst also supporting and prioritising patient care.
If you are looking to join a professional and friendly Practicein which to develop your career and to grow as an individual then we lookforward to hearing from you.
The role will be supported by a Business Manager, Assistant PracticeManager, Surgery Supervisor and Reception Supervisors
Main duties of the job
Due to the varied nature of the role, we are looking for someone who has a hands-on approach and is confident in dealing with both operational, finance and strategic issues. We are ideally looking for someone who can demonstrate good HR and payroll knowledge as well as good IT skills.
We welcome applications from both experience candidates and candidates without general practice experience who can demonstrate that they have the transferable skills and experience in the areas mentioned.
* Manager the day-to-day operational management of the practice.
* Manage financial processes, including payroll, invoicing and budget monitoring
* Over see the HR processes
* Responsible for facilities management
* Maintain compliance with CQC, NHS and other statutory and contractual obligations.
* Manage and actively contribute to service improvement, patient engagement and practice development projects.
* Manage policies, audits and preparation for inspections.
About us
* The Practice operates across two sites and has a patient list of 15,500
* The Practice has 4 Partners and 3 salaried GPs
* The GPs are supported by a professional and caring nursing team as well as an ANP, Paramedic, PA, FCP, Mental Health Nurse and Clinical Pharmacists
* We are supported by our GP Federation who provide a Paramedic home visiting team
* The Practice achieved a Good rating in all 5 service questions
* We are a GP training practice and look to support the development and training of all our clinical and admin staff
* We offer a number of enhanced services and encourage specialist interests
* The practice is passionate about preventative and lifestyle medicine
Job responsibilities
Job responsibilities
Personnel and training
Managing the administrative staff and non-clinical management of nursing staff, including securing training and development funding and taking lead responsibility in staff appraisal and organising recruitment selection and training
Ensuring contracts of employment are provided to all staff and that all relevant employment legislation is followed. Ensuring the practices employment policies and procedures are comprehensive and up to date
Organise and oversee staff recruitment, induction and training, and ensure that all staff are adequately trained to fulfil their role
Develop and implement effective staff appraisal and monitoring systems
Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies)
Support and mentor staff, both as individuals and as team members
Manage the recruitment and retention of staff under the direction of the GP Partners.
Finance and profitability
Responsibility for the book-keeping, petty cash and other financial aspects of the practice, including payroll, HMRC declarations and NHS pension scheme arrangements
Ensuring that all income and expenditure due to or made by the practice is received or recorded in the accounts of the practice, and preparing financial reports for the partners
Have input into the setting of annual budgets and to ensure expenditure stays within these agreed limits
Oversee processes for ordering consumables and controls for stock ordering, ensure stock rotation and regular stock takes to control waste and expenditure on medical and non-medical consumables
Work with the Practices Business Manager to ensure accurate and timely financials are produce
Information technology
Responsibility for the Practices computer systems, including controlling acces and security, organising any maintenance and developments to the system. Ensure compliance with Data Protection legislation.
To maintain an equipment log ensuring that CCG and practice owned equipment is readily identifiable.
Maintain the practices website.
To liaise with CCG IT support department to resolve other hardware and software issues.
Premises and equipment
Responsibility for security, repairs and maintenance of premises, services and equipment.
Ensuring that the practice complies with aspects of Health & Safety at Work (HASAW) legislation.
Arrange appropriate maintenance and calibration for practice equipment
Organisational
* Convene bi-weekly operational meetings, prepare agendas and meeting minutes. Ensuring the timely distribution of the agendas, minutes and supporting documents as necessary
* Develop Practice protocols and procedures with the Assistant Practice Manager and GP Partners, review and update as required
* Review practice Data Protection policies, work with the Practices Business Manager and the ICBs DPO to ensure the Practice remains up to date on legislation, compliant and ensure the Practice completes an annual GDPR Toolkit declaration
* Ensure all Practice quarterly and annual declarations are made in an accurate and timely manner (including but not limited to e-Dec, Workforce, Public Health Flu vaccinations, Childhood Imms etc)
* Review and develop the Health & Safety policies and procedures within the Practice facilities, carry out regular risk reviews and keep abreast of current legislation
* Ensure the business has appropriate insurance cover in place for buildings, fixtures and fittings, employers liability and locum cover
Patient services
Convene Patient Participation Group (PPG) meetings on a quarterly basis, prepare agenda and distribute minutes
Implementing and maintaining systems to receive patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant partner.
Reviewing and updating the practices information leaflet/website, practice publicity and health education material
Oversee and/or develop repeat prescribing systems
Oversee and/or develop and manage an effective triaging and appointments systems
Oversee and/or organise surgery timetables, duty rotas and holiday cover
Oversee and maintain an effective complaints management system
Liaise with patient groups/PALS
Future planning
Actively participate in the preparation and update of the practice business plan, annual report and practice aims and objectives
Keeping abreast of developments within the NHS that might benefit or impinge on the Practice or Partners and discuss with the Business Manager and Partners so that any potential risks or opportunities can be fully investigated
Person Specification
Qualifications
* MBBS or equivalent medical degree
* Full registration with GMC
* Certification of Completion of Training (JCPTGP/PMETB)
* Inclusion on Performers List
* Evidence of a commitment to on-going
* MRCGP
Personal Skills and Qualities
* Ability to communicate clearly and
* effectively in English, both written and
* verbally.
* Good organisational skills
* Able to work under pressure
* Working on own initiative
* IT skills (including word processing and
* database work) as relevant to General Practice
* Committed to quality and patient
* satisfaction
* Committed to equal opportunities
* EMIS Web
* Docman
Experience
* Understanding the role of medical
* services in a wider public health agenda
* Knowledge of the demographic
* characteristics that affect health and
* health care in the area
* Understanding current NHS policies
* Experience of audit and improving care
* for patients
* Experience of working in primary care in
* an area with significant health problems
* Experience of providing primary care in
* and out of hours
* Development of areas of clinical
* expertise
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£40,000 to £55,000 a yearLevel of pay dependant on experience
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