2 days ago Be among the first 25 applicants
Overview
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. You will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
* Know your customers and serve them with passion and pride, delivering great natural service.
* Encourage customers to provide feedback by completing the “have your say” survey.
* Work across all areas of the store including online, tills, replenishment, vending and stock routines to meet customer needs.
* Apply training to ensure tasks are performed safely.
* Participate in seasonal, community and charity events to create a welcoming atmosphere.
* Understand store performance and the role you play in delivering profit.
* Represent the store values, make everyone feel welcome, and follow policies.
* Clock in and out at the start and end of shifts to ensure accurate pay.
* Follow safety procedures and wear safety equipment where available to keep colleagues and customers safe.
* Follow the Think 25 policy when serving age-restricted products.
* Respond quickly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
* Maintain a clean, tidy, and organized store environment with clear aisles.
* Occasionally run the shift in the absence of the Shift Leader and Store Manager.
* Adhere to training to keep everyone safe and compliant.
* If applicable, undertake day-to-day Post Office Local duties and pass required background checks if applicable; if checks fail, the offer may be withdrawn.
What’s in it for you?
One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team.
Flexible Working
We know life looks different for everyone. At One Stop, we welcome chats about flexible working. Some people are starting their careers, some want the freedom to do other things, and others may be managing life changes such as caring responsibilities, retirement, or parenthood. Talk to us about how we can support during your application.
One Stop Benefits
We value our colleagues and offer a wide range of benefits. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.
*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. Benefits may differ from those available at Tesco.*
Diversity & Inclusion
We are an inclusive workplace that celebrates diverse backgrounds, perspectives, and experiences. Diversity and inclusion are at the heart of our values. We are a Disability Confident Leader (Level 3) and offer reasonable adjustments throughout the recruitment process to ensure fair opportunities. For accessibility information, please click here. We have six colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.
Our networks support a safe, supportive environment where colleagues can thrive and be themselves.
One Stop reserves the right to withdraw the vacancy before the closing date if a suitable applicant is found earlier. We encourage you to apply promptly.
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