Location
Andover, Head Office Based (Hybrid)
Role Overview
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. We’re the first health insurer in the UK to be awarded B‑Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
As a Salesforce Administrator, you’ll be at the heart of our data‑driven transformation. You will help enhance our Salesforce ecosystem by ensuring high‑quality data flows into and across the platform, enabling richer insights, personalised customer engagement and more intelligent use of Salesforce capabilities including emerging AI features.
Reporting to our Data Delivery & Governance Manager, you’ll work closely with CRM, Product, Tech, and Data colleagues. You’ll design and build data integrations, strengthen governance frameworks, and support the development of audience and segmentation capabilities that underpin personalised communications at scale.
Key Responsibilities
* Tasked with the integration of data into the Salesforce platform, including Marketing Cloud, in accordance with the broader data strategy of the organisation.
* Responsible for the high‑quality standard of data imported into the Salesforce platform.
* Charged with the implementation of robust governance measures for data within the Salesforce platform.
* Collaborate with business stakeholders to ascertain their data needs specific to Salesforce.
* Partner with the Data Architect to contribute to the development of robust architectural designs and principles.
* Utilise insights, behavioural and personal data to create and maintain prospect and customer audiences, to facilitate the delivery of personalised communications and messaging.
* Identify, scope, and work in partnership with CRM, Product and Tech colleagues to prioritise and deploy MarTech and data enhancements.
* Evolve our use and adoption of the Salesforce Platform including new channels and AI capability, together with broader marketing technology and data maturity, to enable personalisation at scale.
* Provide support, mentoring and advice to colleagues in other areas of the business on best practice in the Marketing Cloud platform.
* Maintain, build and own native Salesforce business processes.
* Perform simple and complex daily administration tasks such as data manipulation, data loading, merging of duplicate records, managing custom fields, objects, layouts, list views, security configuration, complex workflows/Process Builder/Flows, and overall system configuration.
* Proactively identify opportunities where marketing data and/or technology can improve CRM communications, reduce manual tasks, and improve the customer experience.
Qualifications & Skills
* Hands‑on experience configuring and customising Salesforce across Sales & Service Cloud (e.g. Flows, validation rules, custom settings).
* Strong SQL/SOQL skills.
* Excellent communication and stakeholder‑management skills.
* Ability to work independently and collaboratively, managing deadlines and priorities.
* Positive, proactive mindset and commitment to exceptional customer service.
* Salesforce Administrator certification.
* Experience with Marketing Cloud.
* Exposure to Agile delivery frameworks (Scrum/XP/Kanban).
* Understanding of data governance, fact/dimension modelling, and data security in regulated environments.
Benefits
* Group bonus scheme.
* Generous pension with a 6% pension contribution from us.
* 36 days holiday (with the option to buy and sell additional days).
* Flexible benefits pot (choose benefits such as critical illness cover, private healthcare, shopping vouchers and more).
* Own health plan.
* Access to a well‑being programme and voluntary days.
Working Arrangements
We have a head office in Hampshire, but depending on the role you’ll have the flexibility to work remotely and use our ‘smart working’ approach. You can flex when and where you spend your time, with occasional office collaboration, training sessions, induction and briefings as needed.
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