Job summary
Our client, a Defence and Security supplier is looking for an SC Cleared IT Customer Services Associate to join them on a contract basis at their site in Tewksbury.
Key skills required for this role
SC Cleared, Desktop Support, 1st Line, 2nd Line, 3rd Line
Important
IT Support
Job description
Our client, a Defence and Security supplier is looking for an SC Cleared IT Customer Services Associate to join them on a contract basis at their site in Tewksbury.
1. Due to the nature of the role, applicants must hold the sole British nationality and be eligible or already hold full SC clearance.
2. 4 days per week onsite in Tewksbury.
3. £30 p/h Umbrella, inside IR35.
4. Contract runs until February 2026.
Responsibilities:
5. Triaging Helpdesk tickets through Service Now
6. Imaging PCs/Laptops
7. Mobile phone management/tracking/configurations
8. New Hire/Leaver process
9. Providing remote support to small offices and home users
10. Printer/Copier management
11. Scheduling and managing upgrades and backups of hardware and software systems
12. Ensuring back-up systems operate effectively - (would require UKIC clearance)
13. Purchasing hardware liaising with Good Inwards for storage
14. Asset Management
15. Travel to various sites across the EMEA region for onsite support.
16. Ability to communicate clearly and collaborate with various stakeholders
17. Work closely with Shared Business Service team in US
The successful candidate must have:
18. 3 years' proven commercial experience within a varied Desktop/Server/Network support role
19. Experience of working to SLA's as well as creating clear expectations to the customer
20. Excellent customer service and people skills
21. Good knowledge of Microsoft Operating systems and desktop products
22. Good knowledge of hardware troubleshooting experience of laptop/desktop environments
23. Understanding of network infrastructure support environment
24. Understanding of LAN, WAN, Wireless, Firewall and Security products
25. Understanding of Virtualisation, Storage
26. Driving license (UK)
27. Share
manages this role
Matchtech is a STEM Recruitment Specialist, with over 40 years’ experience