We are looking for a Credit Controller to join the Frontier team, based at Cranswick on a permanent, full-time basis. We are open to hybrid options for this role, with the right candidate working 3 days from the office and 2 days from home.
You will have a passion for customer service with an ability to work under pressure to achieve results.You will also actively promote collaboration within all sections of the business.
The Benefits
1. Competitive salary
2. Opportunities for a mixture of home and site working (to be agreed with Line Manager)
3. 25 days holiday per calendar year with option to purchase 5 more days
4. Dedicated Learning & Development team to support you and your career
5. Employee Assistance Program providing 24 hours support & advice in areas such as health and wellbeing for yourself, your family & friends (up to 5 people in total)
6. Increased Maternity, Paternity & Adoption leave benefits for eligible employees
7. Life Assurance scheme and pension plan with employer contributions of up to 7%
8. Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers
About You
9. Experienced in Customer Service
10. Ability to work on own initiative, make decisions and manage own workload.
11. Strong communication skills
12. Evidence of ability to develop effective working relationships
13. Ability to negotiate and persuade to achieve results
14. IT Literate with working knowledge of Microsoft PC applications
Your Role
As a Credit Controller your role will involve:
15. Cash collection (in adherence with Company Credit Policy)
16. Liaising directly with external customers to collect cash
17. Escalation of debt collection via the Credit Control Supervisor
18. Annual Credit Limit Reviews
19. Maintenance of Customer Queries and Query Log Spreadsheet
20. Administration of referred orders
21. Credit management of payment runs
22. Approval / Sign off Level in accordance with the Role
23. General administration duties as required
24. During seasonal peaks, such as Spring / Harvest, overtime may be required including early starts and Saturday mornings