Position: Duty Technician
Location: Hursley, Winchester
Day Rate: £310 per day inside IR35
SC Clearance Required
We're supporting a major consultancy delivering into a central government organisation, and we're looking for an experienced Duty Technician to join their high-performing technical operations team.
This role is ideal for someone who thrives in a fast-paced support environment, enjoys solving a wide range of technical issues, and takes pride in delivering excellent customer service.
Key Responsibilities
* Handle incoming technical support incidents, service requests, and change tasks.
* Manage your personal call queue, ensuring all tickets are progressed and closed within agreed timeframes.
* Maintain clear, consistent customer communication and provide timely updates.
* Resolve issues ranging from simple password resets to complex server-related queries.
* Escalate cases to the 3rd Line Technical Team when required.
* Work collaboratively within a close-knit, highly skilled team of Engineers.
* Deliver a high standard of customer service at all times.
* Liaise with internal teams including 3rd Line Technical Delivery, Development, and Project teams.
* Perform software builds and rebuilds on PCs and laptops.
* Diagnose and repair hardware faults, and install hardware upgrades as needed.
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