An established industry player is seeking a dedicated team member to join their operational team. This role involves providing exceptional customer service, efficiently scheduling appointments, and ensuring smooth communication between residents and tradespeople. With a focus on quality service, you will utilize planning tools to manage appointments and maintain accurate records in the job management system. This is a fantastic opportunity to contribute to a company that values diversity and offers a supportive work environment.
Responsibilities
* Providing customer service to residents and customers.
* Arranging appointments for residents with tradespeople.
* Logging current jobs onto our job management system.
Qualifications
* Experience working in a call centre environment.
* Ability to multi-task and meet deadlines.
Skills
* Customer Service
* Multi-tasking
* Communication Skills
* Attention to Detail
Tools
Job Management System
Axis has experienced continual growth since 1986, working with some of the UK’s largest building owners, landlords & facility managers to provide strategic building repairs, planned maintenance, and improvement across all property sectors.
* Annual holiday increase after 1 year of service, up to 5 days
* Long service awards at key milestones
* Perkbox benefits including free coffees, cinema tickets, trips, and more
The Role:
Working as part of a busy team to schedule and plan works in a cost-effective and organized manner, ensuring quality service.
Additional Responsibilities:
* Dealing with queries and rescheduling appointments using planning tools.
* Working with supervisors and tradespeople to organize and schedule work.
Requirements:
* Experience in a call centre environment.
* Ability to multi-task, meet deadlines, and targets.
* Excellent communication skills and attention to detail.
This list is not exhaustive; flexibility is required to support departmental success.
If interested, we would love to hear from you. What are you waiting for?
Many faces, One Axis
We value and celebrate diversity, supporting an inclusive workplace. We are proud to be an equal opportunity employer.
If accommodations are needed during the hiring process, please inform us in your application. We aim to ensure a fair and transparent assessment.
Note: We do not require agency support; unsolicited CVs will be considered a gift.
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