At Casablanca Paris, every detail is a narrative—of craftsmanship, passion, and timeless elegance.
As we continue to grow our Maison, we are seeking a dedicated Logistics Assistant to support our expanding operations and ensure our pieces reach the world with precision and care.
In this role, you will play a key part in Logistics and Order Management, with responsibilities that include coordinating the dispatch and allocation of stock across both Retail and Wholesale channels.
The role:
Logistics & Order Management
* Dispatch and allocate stock for both Retail and Wholesale channels.
* Coordinate exports with transport partners, including customs clearance and documentation.
* Liaise daily with 3PL partners to resolve order-related queries and maintain strong working relationships.
* Prepare invoices and packing lists for local, EU, and international shipments in coordination with warehouse and suppliers.
* Monitor and raise paperwork for proforma payments.
* Issue credit notes and maintain import/export documentation, order and invoice confirmations.
* Manage and regularly update the customer database master file.
* Build and maintain relationships with key customers, understanding specific requirements and timelines to enhance service delivery.
* Coordinate wholesale returns and ensure timely processing of inbound stock.
* Support accurate stock management including stock receipts, returns, and discrepancy resolution.
* Handle ad hoc requests from the department and management as needed.
Warehouse Coordination
* Book in production deliveries promptly.
* Monitor the production critical path in collaboration with Sales to plan stock allocations.
* Coordinate inbound and outbound warehouse operations.
* Reconcile stock levels between Odoo ERP and WMS systems.
* Optimise workflow and ensure system efficiency.
* Lead coordination of bi-annual stock take and ensure data alignment.
Customer Service
* Respond to customer queries regarding shipments and tracking in a timely and professional manner.
* Manage and resolve customer claims related to returns or repairs, including warehouse coordination when necessary.
The candidate
* Strong organisational skills with excellent attention to detail.
* Proven problem-solving and numerical abilities.
* Able to work independently and collaboratively across teams.
* Proactive, resilient, and self-motivated with a positive attitude.
* Excellent communication skills – both written and verbal.
* Commercially aware, with an understanding of how decisions impact customer experience and business outcomes.
* Comfortable working under pressure and meeting deadlines.
* High accountability and ownership of responsibilities.
* Proficient in Microsoft Office, especially Excel.
* Experience with ERP and WMS systems is a plus.
* Passion for delivering outstanding customer service.