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Property Claims Handler, Dumfries and Galloway
Client:
Adjusting Appointments Limited
Location:
Dumfries and Galloway, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
9e54358eb5c1
Job Views:
10
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
Job Profile
Property Claims Handler
An experienced Claims Handler is required to join a dynamic loss adjusting organization providing building claims solutions on a nationwide basis. You will be part of a busy and vibrant claims handling team managing your own caseload of property claims.
As a Property Claims Handler, you will:
* Answer incoming calls and electronic instructions.
* Liaise with customers, clients, and insurers via phone, email, and written communication.
* Handle and resolve technical insurance-related questions from clients.
* Monitor the progress of claims within strict deadlines.
* Assess claims to determine liability and make decisions on acceptance or decline within delegated authority.
* Manage appointments and coordinate with third-party suppliers such as building networks, drying/restoration, and flooring suppliers.
Experience required:
* Cradle-to-grave buildings/property claims handling experience - Essential
* Excellent customer service skills in a telephone environment - Essential
* Ability to work within targeted environments - Essential
* Diary management experience - Essential
* Experience booking and arranging appointments - Essential
* Ability to manage and prioritize workload - Essential
* Experience handling challenging situations - Essential
* Experience managing complaints - Essential
* Strong empathy skills to support customers experiencing loss or damage to their homes due to fire, flood, or water impact
Salary & Benefits:
* Up to £28,000 per annum
* Flexible benefits including 25 days holiday plus the option to buy additional days
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