Customer Insurance Specialist | S | Retail & Business Banking - Glasgow SVSCountry: United Kingdom
IT STARTS HERE
Santander () is evolving froma global, high-impact brandinto atechnology-driven organisation, and our people are at the heart of this journey.Together, we are driving acustomer-centric transformationthat values boldthinking, innovation, and thecourage to challengewhat’spossible.
This is more than a strategic shift.It’sa chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help morepeople and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
THE DIFFERENCE YOU MAKE
Insurance Directis looking for aCustomer Insurance Specialistto join our team based at our Glasgow Head OfficeThis is an exciting opportunity to join a centre of excellence within the bank, supporting customers with their Home and Life Insurance options.
As a Customer Insurance Specialist,you’llfocus on delivering excellent customer service while helping customer understand their insurance options in a non-advised environment.You’llbuild strong relationships through quality conversations, putting Santander customers at the heart of everything you do, while identifyingappropriate opportunitiesto protect what matters most to them.
You’llwork within a regulated framework, withfull training provided, ensuring you feel confident in our products, processes, and regulatory requirements. Ongoing coaching support, and development will help you build andmaintainyour knowledge, grow your capability, and develop your career.
Working as part of a supportive and collaborative team,we’llhelp you reach your full potential, broaden your skills, and deliver the high standard of servicewe’reproud of.
We’reshaping the way we workthrough innovation,cutting-edgetechnology,collaborationand the freedom to explorenew ideas. To succeed in this role, you willbe responsible for:
1. Engaging customers in clear, balanced conversations to understand their insurance needs and presentappropriate productsand services in a non-advised environment
2. Delivering an excellent customer experience through a combination of inbound calls and planned follow-up appointments
3. Taking ownership of your personal development, building product knowledge and confidence within a regulatory framework
4. Working within policies, guidelines, and regulatory requirements, always ensuring good customer outcomes
5. Explaining complex information in a clear, simple, and customer-centric way, enabling customer to make informed decisions
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation.We’reenabling teams to go beyondby valuing who they are and empowering what they bring.
The following requirementsrepresentthe knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hard Skills
6. Experience of working in a customer-focussed and customer-driven environment (Required)
7. Good working knowledge of Microsoft applications (e.g. Excel, Outlook, Word, Teams) (Required)
8. The right to work in the UK (Required)
9. Previousexperience within Insurance products and services (Preferred)
10. Experience following verbatim scripts and the ability to take direction within a regulated environment (Preferred)
Soft Skills
11. Strong active listening skills, with the ability to respond with empathy and understanding (Required)
12. Clear and confident verbal communication skills (Required)
13. Ability to adapt your communication style to meet the needs of different customers (Required)
14. Experience supporting customers in vulnerable situations or the ability to recognise vulnerability and respond appropriately (Preferred)
WE VALUE YOUR IMPACT
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay.It’sabout the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.
15. The role offers a salary range of£, to £,, depending on experience. In addition,you’llreceive a£ annual cash allowanceto spend across ourgreat rangeof benefits.You may also be eligible for adiscretionary performance-related bonus scheme. Final salary and reward details will be confirmed following a successful application and interview process.
16. days’ holiday plus bank holidays, which increases to days after yrs service, with theoptiontopurchaseup to contractual days per year.
17. Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments
18. We put % of salary into your pension, even if youdon’tcontribute yourself.We’llpay in up to .% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
19. Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates foradditionallife assurance and critical illness cover.
20. Share in Santander’s success by saving or investing inour shareplans.
21. As a Santander UK employee, youare able torequest staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services
22. Competitive rewardsthat reflect the real impact you make and the value you bring.
23. Wellbeing that goes beyond work— we work with a range of wellbeing partners across our pillars of wellbeing (physical, mental,socialand financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexiblehealthcareand mental health support.
24. Support for every life stage— from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcareoptionsand tailored wellbeing support.
25. Time to give backthrough volunteering opportunities that let you make a difference in the communities we serve.
26. Global growth opportunitiesto shape your career, learn new skills and explorewhat’spossible across our international network.
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
At Santander,we’reproud to be an inclusive organisation thatprovides equal opportunities for everyone— regardless of age, gender, disability, civil status, race,religionor sexual orientation.
We’recommitted to creating a recruitment experiencethat’saccessible,fairand welcoming for all candidates.
We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
To make this possible, our roles are site-based with ahybrid working pattern, where colleagues are expected to attend the officeat least days per month(pro-rata for part-time roles).
When applying, please consider the travel distance,timeand cost to your chosen office location(s).
The role is hoursper week, working acrossMonday to Fridaybetweenam and pm, andSaturday am to pm(with a requirement to work in Saturdays).
Theinitialtraining period will be three weeks,full time and on site, runningMonday to Friday, am to pm.
Right to work in the UK
27. All candidates must have the right to work in the UK to commence employment with Santander.
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