We are seeking a proactive and compassionate Temporary Accommodation Officer to join our Housing team. You will play a key role in supporting residents in temporary accommodation, ensuring their needs are met, tenancies are maintained, and housing challenges are resolved efficiently. This is a hands-on role that requires excellent communication, problem-solving, and organisational skills.
Key Responsibilities
Manage and maintain temporary accommodation placements for residents.
Conduct regular property visits and tenancy checks to ensure compliance and safety.
Support residents to sustain tenancies and provide guidance on housing options.
Respond to housing enquiries, complaints, and urgent issues promptly.
Liaise with internal teams and external agencies to resolve tenancy matters.
Assist with tenancy verification, occupancy checks, and compliance with housing policies.
Contribute to safeguarding and risk management processes as required.Person Specification
Experience in housing, temporary accommodation, or tenancy management.
Understanding of housing legislation, policies, and safeguarding practices.
Excellent communication and interpersonal skills to work with diverse residents.
Strong organisational skills with the ability to manage multiple priorities.
Able to make sound decisions and work independently as well as part of a team.
Experience in resolving tenancy disputes or managing sensitive situations is desirable