The Environment Agency are fully committed to having an inclusive workforce to reflect the communities we serve. We don't just talk about diversity; we seek it, embrace it, and live it, for the benefit of our staff, our communities, and our environment. We are looking for a Customer and Engagement Officer to help us deliver excellent customer service and strengthen our engagement with key stakeholders, including Members of Parliament. This is a varied and fast ‑ paced role that combines customer enquiries, political engagement, and high‑quality information management. Key Responsibilities Executive and Political Correspondence Manage the executive correspondence process from logging to final response, ensuring MPs, Government Ministers and environmental stakeholders receive a high‑quality service. Prepare clear, accurate briefings for MPs and support ALT members in maintaining strong relationships with political stakeholders. Work with Government Relations to produce responses to Parliamentary Questions, often to tight deadlines. Coordinate responses to MP enquiries and develop professional, trusted relationships. Stakeholder Engagement Build and share an understanding of key Wessex issues to strengthen engagement with MPs and wider stakeholders. Customer Service & Complaints Support the team with logging and responding to customer enquiries and FOI/EIR requests. Manage a caseload of complaints in line with operational instructions. As a senior team member, lead on complex complaints and information requests, ensuring statutory requirements and the Customer Charter are met. Handle high‑level correspondence involving MPs, Ministers or Executive Directors. Information Requests & General Enquiries Lead on complex enquiries for the Wessex area. Triage incoming requests and work with colleagues across the organisation to provide accurate, timely responses. Teamwork & Incident Response Work as part of a dispersed team across Blandford and Bridgwater, attending occasional meetings. Take on an incident role with full training and support, with eligibility for additional payment depending on the role undertake