Customer Service Executive Salary: £32k-£38k(Dependantonrelevantexperience) Hours: MondaytoThursday08.30am-4.45pm,Friday08.30am3.45pm Closingdate: -12noononMonday15September2025 Post- Permanent,Full-Time Location- PercyStreet,Belfast Andrews Flour Belfast is Northern Irelands only independent flour mill and has been milling a range of qualityfloursandwholemealsforcommercial,smallbakeryanddomesticusethroughoutIrelandforover 300 years. Ifyouareafriendly,reliableprofessionalwithexcellentinterpersonalskillswhoconsistentlydelivers outstandingcustomerserviceandhaveanaturaltalentforproblem-solving,thiscouldbetheperfect opportunity for you. JOBPURPOSE Bethefirstpointofcontactforcustomersbyphone,email,andinpersonofferingfast,friendly, and knowledgeable support, responding to queries on orders, deliveries, pricing, etc. Accuratelylogandprocesscustomerorders,smoothlycoordinatingwithotherdepartments. Buildandmaintainstrongrelationshipswithcustomersandsupportourfield stafftoenhanceclient satisfaction. DelivercrossfunctionalrolewithFinance,whenrequired. Providecoverintheweighbridgewhenneeded(trainingwillbeprovided). KEY DUTIES (A Flavour) Serveastheprimarycontactforcustomerqueriesviaphoneandemail,providingtimelyupdates, expert product advice, and order information. Accurately log and process customer orders using our CRM system, ensuring prompt and error-free dispatch. Collaborate with production and dispatch teams to ensure seamless order fulfilment. Foster strong relationships with customers and colleagues through regular, professional communication. Support the external sales team with administrative tasks, account management, and order capture. Identify opportunities to upsell and cross-sell based on customer needs. Stay informed on industry developments to provide knowledgeable support. Address and resolve customer concerns efficiently and professionally. Provide a cross functional role with finance, when required, including raising invoices and maintaining customer pricing files, etc. The successful applicant will be able to demonstrate how they meet points 1-9 on their CV A minimum of 2 years experience working in customer-facing role (ideally in FMCG or manufacturing/production) Have 5 GCSEs at Grades A-C, (or equivalent), including English Language and Mathematics. Demonstrate strong customer service and sales abilities with a professional attitude. Mustexcelinprofessionalcommunicationacrosswritten,spoken,andactivelisteningformats. Excellent interpersonal, problem solving and organisational skills. 6.High attention to detail with precise and accurate data handling. Proficient in MS Office, IT systems and databases (ideally experience with order processing software). Friendly and approachable, dependable, punctual, self-motivated, and capable of working both independently and as part of a team. Must currently have eligibility to work in the UK. Trainingwillbeprovidedtoenablethesuccessfulapplicanttomeetalljobrequirements. BENEFITS Be part of a long-standing local NI company / Company pension scheme / Life assurance / Generous holiday allowance / Cycle to work scheme / Staff discount at a local sports store / Company sickness payment scheme / Secure on-site parking Andrews Flour in an Equal Opportunities Employer