We are looking for an experienced, friendly, and results-driven Trade Call Centre Parts Advisor to join our team and help provide a first-class customer service, helping the department to hit monthly targets.
We offer:
* 33 days' holiday allowance with room to grow
* Generous retail discounts
* Private healthcare
* Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
* Pension scheme
* Maternity and paternity packages
* Opportunities for training and progression
Hours
Full time: Monday - Friday 8am - 5.30pm and one Saturday shift per month 8am - 12pm.
About the role
Our Parts Advisors work in our trade call centre, dealing with a high volume of trade calls and emails daily. Your main responsibility will be to answer the calls and emails, build strong relationships with customers and a good customer base to help the department achieve the monthly targets.
We are looking for someone who has a positive attitude, is hard working, reliable, and can adapt to different types of trade customers and queries on a daily basis. You will also need to understand the department goals and actively help to achieve these.
Day-to-day duties
1. Answer as many calls as possible in a professional manner throughout th...