Right Now Group are working alongside a medium-sized Freight Forwarder at Heathrow that are looking for a Import Operator to come and join the team! As an Import Operator, you will be responsible with providing a high standard of customer service and support to the company for everything Import. You will be required to process import documentation and engage with various internal and external stakeholders to ensure shipments are administered from start to finish. You must be able to work well under pressure and be organised. Responsibilities of an Import Operator: Build strong relationships with clients, airlines, suppliers, and overseas partners/agents to ensure excellent customer service. Check and input costs and sales, ensuring payment is processed if no credit is in place. Communicate effectively with colleagues. Create and maintain the standard operating procedures of customers. Effective and precise communication with overseas agents. Timely and accurate reporting to management. Support training of new starters. The customer is king, ensure this company policy is adhered to. Respond to any communication within the hour. Candidate Requirements of an Import Operator: 2-5 years of experience in Import operations within a busy import office. Team player with a positive attitude. Ability to work under pressure. Very effective communicator when liaising with airline staff and customers. Full 5-year checkable work history and a clean DBS. Ability to work overtime/out of hours as required when the business gets busy. More Details for Import Operator: Shift: Monday - Friday Hours: 8:30AM - 5:00PM Salary: £35,000 Bi-Annual Bonus Group Life Assurance EAP Discounts Socials Free Parking Suitable candidates will be contacted within 48 hours