Complaints Investigator Location: London, W6 9EA Salary: £28.77 per hour (LTD) Hours: 9:00 am - 5:00 pm, Hybrid (minimum 3 days in the office) Contract Type: Temporary 3 months ongoing About the Role: We are recruiting a Complaints Investigator for A housing association, working within the Customer Insight and Experience team under the Operations Directorate. This is a vital role in ensuring excellent customer service by investigating and resolving complaints fairly and efficiently. Key Responsibilities: Investigate and resolve complaints within regulatory timescales and deadlines. Take full ownership of complaints, conducting comprehensive investigations and providing timely updates to customers. Deliver high-quality written responses, ensuring regulatory compliance in complaint handling. Manage complex and ongoing complaints, preparing thorough documentation for Stage 2 reviews. Provide exceptional customer service via correspondence, phone, or in-person interactions. Process and issue compensation payments adhering to service standards. Maintain accurate and detailed records on the CRM system for all customer interactions.Requirements: Experience in complaint handling, preferably within housing or a similar sector. Strong written and verbal communication skills. Ability to manage multiple cases and meet strict deadlines. Proficiency with CRM systems and a customer-focused approach.Why Join Us? We are ...