Overview
At Travelbag, we make travel a piece of cake. Our knowledgeable experts live and breathe holidays, so theyre always on hand with tips and advice, to help our customers discover somewhere new. Whether they want a relaxing week away or a month-long adventure, weve got it covered. Were owned by dnata Travel, part of the Emirates Group.
Due to an internal promotion, were now looking for a Branch/Sales Manager to lead our Chester team at our store on Bridge Street.
Responsibilities
* Overall responsibility for the day-to-day running of your shop; leading, developing and motivating your team
* Maximise revenue from a strong sales and customer service focus
* Deliver the agreed levels of service and quality ensuring targets and goals are achieved
* Direct and manage your shop within agreed operational and financial budgets. Actively reduce cost base to a minimum operational level to maximise revenue opportunities
* Work in partnership with the post-sales teams to ensure a high-quality end-to-end service to our customers
* Pre-empt any caveats and barriers to success by on-going analysis of operations, taking appropriate action to resolve issues
* Co-ordinate with the wider management team to manage and plan available resource for the provision of call flow
* Engage with marketing and other sales departments to drive enquiries through increased footfall, local events, improved end-to-end customer experience and championing individual staff knowledge and experience
* Propose plans for localised revenue generation, including targets, costs and resource management and ongoing performance analysis
* Contribute to and attend brand events
To be considered for this role, we need you to have the following skills and experience
* Extensive experience of working at a strategic level in an inbound travel sales environment either call centre or retail
* Sound operational management experience
* A thorough understanding of resource optimisation and delivery
* An excellent team player, with the ability to contribute and challenge, provide leadership and coaching opportunities within the scope of the performance management process
* Resilient with the ability to overcome challenges to consistently meet and exceed targets
* Self-motivated and approaches work with a mature and positive attitude
* The ability to introduce meaningful and stretching KPIs and maintain focus on achievement
* The ability to create a dynamic and high-performing team through selection, motivation and development
* Excellent communication skills - both written and verbal
* Excellent influencing skills at a senior management level
* Results-focused and committed to high personal standards and a desire to achieve
Benefits
* We have some fantastic benefits, making us a great place to work:
* Travel discounts we have a dedicated Staff Travel Team to help you plan your next adventure
* 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
* Additional annual leave purchase scheme so you can pursue your love of travel
* Company pension scheme
* Life assurance
* Employee Assistance programme
* Mental Health First Aiders
* Ongoing development we have an in-house People Development Team
* Industry/social events including supplier events, office socials & parties and pop-up shops
* Cycle to work scheme
* Long service awards
* Reward & recognition programme
* Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
* Volunteer days one days paid leave each year to volunteer with a registered charity
* dnata4good supporting the local communities we work, live and thrive in
* Refer a friend scheme
* Free eye care tests
* Free Taste Card membership offering discounts on dining out, movies, attractions, takeaways and online shopping
* Casual dress code
* Free tea and coffee, break our area with free Wi-Fi
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