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Job Description
An exciting opportunity has arisen for a Transport Shift Manager to join our B&Q Preston Brook site. This role is part of our Home Delivery Network and as an experienced leader, your experience, drive, and determination will be utilised well within this challenging and rewarding role. If you feel that you have what it takes to be part of this successful team, we would love to hear from you.
48 hours Contracted Hrs
Salary £34,000 per annum
Tuesday Saturday Operation
Key responsibilities:
* Proactively manage and motivate the team and engage with colleagues to ensure the best performance
* Support and develop the performance of colleagues, where required, conducting disciplinary, grievance and appeal hearings.
* Proactively manage and develop accident reduction initiatives and communication to help contribute to a safer work environment.
* Actively manage KPIs in line with customer expectations, on time delivery windows, customer service levels and voice of the customer on a daily basis.
* Encourage a culture of excellent customer service 'right first time' with the team
* Ensure department operates in line with all company and customer procedures and requirements relating to Health and Safety
* Ensure processes and procedures are adhered to throughout the operation, with focus on health and safety
* Ensure sufficient resource is available to meet performance expectations, including managing recruitment and agencies
* Responsible for driving high levels of employee engagement through development of colleagues, regular 1-2-1 reviews, participation in site activities etc
* Work closely with the warehouse and planning teams
* Ensure that any performance, conduct, or capability issues are thoroughly investigated, and any required resulting actions are completed in a timely manner
* Make any necessary alterations to the transport plan, providing feedback to the Planning team where required
* Ensure the smooth running of the daily deliveries
* Contribute to training and development of yourself and the delivery teams
* Maintain responsibility for performing all duties in compliance with related legal/statutory regulations, professional duties, and obligations
* Responsible for Customer Facing and Dealing with Customer Challenges.
The person will:
* An experienced Shift Manager with customer service focus within in a high-volume transport and warehouse environment
* High level of attention to detail and accuracy
* Experience with a unionised workforce is beneficial
* Good knowledge of transport legislation
* Energetic, resilient, and flexible
* Excellent PC skills including Microsoft Office applications
* Excellent communication skills
* Works well under tight deadlines with a keen eye for detail and a right first-time approach
* Software experience, Kronos time management and Oracle would be an advantage
* Able to work shift work, including weekend working (required)
* Able to implement and manage change
* Able to resource plan, ensure maximum use of resources in cost-effective manner
* People line management and effective people skills
* Clear communication and collaboration at all levels, e.g., customers, colleagues, and direct reports
* High level of self-awareness and takes accountability for own development
Our Culture & Benefits
In addition to generous remuneration, we really value our people and offer a friendly, safety-first working environment, along with other benefits including company pension scheme, generous holidays, cycle to work scheme, employee benefits include, online discount platform, onsite parking and much more.
Our people are at the core of our business and what makes Wincanton great. That's why we also provide significant opportunities for career development and progression, as well as training enrichment and multiskilling, in a dynamic working environment.
Be a part of our values.
We're Thoughtful, We're Aiming High and We're Prepared.
Our Commitment
We are committed to providing equality of opportunity for all employees. We strive for an environment where all colleagues feel included, supported, and valued, whilst feeling they can be their whole selves within our workplaces. We are proud that our colleagues represent us, and our successes and we welcome your application.
About Us
Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country with 20,000 colleagues working across more than 200 sites.
Through a wealth of experience and knowledge Wincanton provides business critical services including storage, handling, and distribution; high volume eFulfilment; retailer 'dark stores'; two-person home delivery; fleet and transport management; and network optimisation for many of the UK's best-known companies.
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