Brook Street is working with a leading Belper based boiler company looking for experienced Technical Advisors to join their team offering best in class service to their customer base.
Location: Belper - office based role
Hours of Work:
* Full-time: 39.5 hours per week.
* Shift Pattern:
o Monday to Friday: Between 8am - 6pm
o Saturday: 9am - 12pm
Key Responsibilities:
* Provide expert technical advice and solutions to Gas Safe registered engineers and end-users as part of the Service Technical team.
* Troubleshoot and resolve technical issues, offering timely and efficient solutions to maintain project progress.
* Assist in the development and implementation of technical projects, contributing valuable insights and guidance.
* Develop and maintain technical documentation, conduct training sessions, and stay updated on industry trends.
Minimum Requirements:
* Proven customer service experience.
* GCSE Grade 4 or equivalent in English.
* Good knowledge of Microsoft applications and web-based platforms.
* Previous contact centre experience is preferred but not essential.
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