Ten Live Ltd are urgently recruiting a Service Coordinator for one of our clients based in the Rotherham area. This is an excellent opportunity to work within a fast-growing and adaptable business.
Job Description
Working within a small team of Service Coordinators, you will receive service requests from both internal and external customers and be expected to provide an efficient and effective service.
You will be responsible for planning, scheduling, and prioritizing all service and maintenance calls for customers across the UK, and coordinating our team of Service Technicians to carry these out efficiently.
Key Responsibilities
1. Raise service calls using our scheduling software and communicate the anticipated repair pathway.
2. Effectively triage service requests to ensure relevant information is gathered and accurately recorded to support first-time fixes.
3. Develop an understanding of our equipment (training provided), and assist customers in diagnosing and resolving faults remotely where possible.
4. Dispatch service calls to Field Service Technicians via scheduling software.
5. Communicate with customers to keep them updated on any changes.
6. Review calls throughout the day and highlight key learning points.
7. Report issues daily to the Field Service Manager.
8. Follow internal processes to ensure high service quality.
Job Requirements
* High level of customer service skills.
* Basic computer literacy.
* Attention to detail.
* Confident and clear telephone manner.
Pay: £28,000 per annum plus quarterly or annual bonus.
Hours: 07:00 to 16:00, Monday to Friday.
Benefits: Healthcare insurance, Life Insurance, Pension Scheme.
Contract: Permanent.
Company Details
Ten Live is a multi-award-winning global recruitment and resource management company with extensive experience. Operating across the UK, Europe, Asia, Australia, North and South America, Africa, and the Middle East, we offer comprehensive resource management and recruitment process outsourcing services, including visa, relocation, and training support, across various industries.
Our services are delivered through the Ten Live Quality Management System, which adheres to ISO 9001:2015, ISO 14001:2004, and OHSAS 18001:2007 standards, and is RISQS and REC audited. We provide integrated solutions for recruitment, payroll, invoicing, training, and more, ensuring a high certainty of sourcing the right candidate for each role.
We are an equal opportunities organization. Calls may be recorded for training purposes.
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