Resource Planning - Resource Planning Analyst
Liverpool, UK
Job Description
Posted Friday 24 April 2026 at 01:00
We are looking for a Resource Planner to join the team. In this role you will be responsible for the accurate forecasting and planning of resources within Customer Services, including the provision of performance data, support of team leaders and senior management, administration and monitoring of daily schedules, and recommendations to improve service efficiency. You will also manage resources to ensure cost‑effective delivery of high‑quality consistent services.
Role: Resource Planning Support Analyst
Location: Liverpool / Hybrid
Working hours:37.5 hours, Monday to Friday from 9am to 5:30pm
What you will be doing:
* Ensuring the right number of team members are available to provide excellent customer service.
* Creating staff schedules and rotas, providing management information to compare against budget, managing holidays, and monitoring adherence to work schedules and issue resolution timescales.
* Working closely with stakeholders to understand team needs and building key relationships across the group.
What we are looking for:
* Previous experience in a similar role and familiarity with workforce management software.
* Advanced knowledge of Excel.
* Proven ability to critically analyze large volumes of data to produce reports.
Benefits:
* A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays.
* 24/7 mental health support and free counselling available.
* Flexible benefits, including early access to salary via an internal platform.
* Hybrid working options to support work‑life balance.
Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post‑Study Work visa. At the moment, we are not able to offer visa sponsorship.
We will conduct standard criminal record and insolvency register checks prior to employment commencement.
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