Key Responsibilities To meet and exceed individual & team hospitality revenue goals To be the main point of contact for Reading FC hospitality relationships To handle general matchday hospitality administration and work closely to deliver best in class hospitality experience To sell upgrades, add-ons, and ask for referrals To build strong relationships with customers and clients through outbound activity including phone calls, emails, meetings and other touchpoints To make Outbound sales calls to drive prospects and sales To be proactive and proudly represent Reading Football Club. Be prepared to handle enquiries and customer relationships from first meeting to regular ongoing interaction To work closely with other internal stakeholders to identify upsale opportunities To shape and lead a hospitality events calendar to ultimately increase the volume of Reading FC hospitality activity on non-matchdays. To work with the catering team to create a best-in-class hospitality environment, be open to change and be brave to try new ideas Person Specification Essential Telesales/Phone-based sales experience Target-driven & confident communicator Problem Solver, Creative, Detail Orientated, Team Player Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with clients and colleagues Desired Minimum of 1-2 years sales/service experience, preferably in sports/entertainment