We are working closely alongside a Local Authority in Cardiff to assist with the appointment of a Customer Service Representative - WITS, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £12.45 - £16.08 per hour
Summary:
To understand, support and advise a wide range of WITS customers (Public Sector Bodies) and Interpreters who will be making enquiries concerning translation and interpretation service requirements via the telephone, e-mail or face to face. You will be responsible for resolving a high level of calls at the initial point of contact.
Responsibilities:
* To provide accurate, meaningful and consistent advice to customers through a number of channels (telephone, e-mail, face to face), ensuring that they understand the action which will be taken with regards to their interpreter/translation request or when allocating work directly to an interpreter.
* To listen patiently, and convey a genuine desire to help and support the customer.
* To work with colleagues within the Contact Centre to ensure the highest levels of first time call resolution and customer satisfaction.
* To work with current and emerging technology to enhance customer contact services.
* To ensure continuous improvement, initiating facilitating and responding to change in a positive manner.
Requirements:
* A sound working knowledge of using software within a MS Windows (or similar) environment.
* Keyboard skills demonstrating speed and accuracy whilst in a MS Windows (or similar) environment.
Skills Required:
* A proven commitment to high levels of customer service
* Ability to use Microsoft office systems.
* Ability to work as part of a team.
* Effective communication, negotiation and problem solving skills.
Please note:
* You should be available to work immediately or at a short notice.
* You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
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