Do you have Pet Claims Assessing or Veterinary Nurse experience and looking for a new challenge?
We are looking for Pet Claims Assessors to join our Assessing team on a remote basis (must be UK based).
Hours: Full Time - Monday to Friday 8am-4pm while in training and then Monday-Friday 10-6pm - no part time or condensed hours offered.
Start date: February 2026 - Applicants must be able to commit to this start date
Why Join Us?
This is more than just a job, it's a chance to use your veterinary knowledge and claims experience in a rewarding role that offers both challenge and career growth. You'll be at the forefront of ensuring pet owners receive timely support when they need it most.
Key Responsibilities:
Review and process pet insurance claims efficiently, ensuring accuracy and adherence to guidelines.
Work closely with veterinary practices and customers to gather necessary information for claims assessment.
Ensure claims are settled swiftly, within Service Level Agreements (SLAs), and identify any potential fraudulent claims for referral.
Offer exceptional customer service by providing clear, prompt communication and building strong relationships with customers and colleagues.
Maintain up-to-date knowledge of policies, products, and systems to help explain cover details to customers.
What We're Looking For:
Experience: Must be a Qualified Veterinary Nurse or experienced Pet Claims Assessor with relevant industry experience.
Skills: Excellent phone and communication skills, high attention to detail, strong IT and data entry skills, and the ability to work both independently and as part of a team.
Attitude: A flexible, proactive approach to work and a willingness to embrace new tasks and challenges.
What's In It for You?
Flexible, remote working so you can achieve a healthy work-life balance.
24 days of annual leave + bank holidays, with the option to purchase additional days.
Health Cash Plan to help with medical expenses.
Access to an exclusive benefits scheme offering discounts on shopping, dining, travel, and more.
Life Assurance at 4x your annual salary.
Employee referral scheme to reward you for bringing talent into the team.
Start date: February 2026 - Applicants must be able to commit to this start date
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