Customer Service Coordinator
Efficiently manage designated customer base, liaising with customers regarding orders, delivery enquiries, and providing proactive support to meet their needs.
1. Check and process customer orders, sales orders, and prototypes, including inputting data into the MRP (Material Requirement Planning) system.
2. Resolve price queries directly with customers or with Regional Sales Managers, ensuring quoted prices are applied where necessary.
3. Investigate, coordinate, and resolve pricing issues, credits, and invoice discrepancies.
4. Act as an account management specialist, managing client accounts and taking steps to increase client spend.
5. Liaise with internal departments to ensure timely processing and shipping of orders and resolve queries.
6. Ensure customer handover information is current for staff absences.
7. Access customer websites to download orders, confirm shipping dates, request changes, and monitor delivery performance.
8. Maintain compliance with Business Management System certifications (ISO 9001, 14001, 45001, PED directive).
9. Communicate with Regional Sales Managers regarding customer trends, market information, and supply chain feedback.
10. Manage all aspects of the customer order book, including reporting and feedback.
11. Preferred candidates will have a background in customer service and be computer literate, with knowledge of Microsoft packages and experience with EDI and MRP systems.
12. Background in engineering or manufacturing environment is desirable.
13. Additional skills such as presentation, project management, analytical thinking, communication, and organizational skills are advantageous.
14. Demonstrate enthusiasm, initiative, flexibility, and the ability to work under pressure while maintaining accuracy and attention to detail.
About Bosch Rexroth
At Bosch Rexroth, we focus on movement and customer success through innovative drive, control, and digital solutions for various industries. Join our international team of around 33,800 employees committed to making a positive impact globally.
#J-18808-Ljbffr