Overview
:
We are seeking a motivated, disciplined, and customer-focused Individual for a Sales Advisor position. You will join a fast-paced automotive and parts environment. This is an excellent opportunity for someone who enjoys structure, responsibility, problem-solving, and building a long-term career in sales, operations, and customer service.
This role is well-suited to ex-military personnel and immediate service leavers who are looking to transition into a civilian career where their discipline, work ethic, and technical mindset will be highly valued. It is also ideal for mechanically minded individuals with experience working on cars, vans, or similar vehicles, or engineers/mechanics looking to move away from the tools while still applying their technical understanding.
This is a progression-focused position, where individuals are trained, developed, and promoted from within. Many of the company’s senior staff began in this exact role. This is a fun, fast-paced and supportive office environment where professionalism meets great team culture, work hard, enjoy what you do, and be part of a team that actually enjoys coming to work.
What You’ll Be Doing:
You will operate in a structured, customer-facing environment where accuracy, communication, and professionalism are key. Your responsibilities will include:
1. Delivering a high standard of customer service in line with company expectations and operational procedures
2. Handling and converting customer inquiries into sales through accurate product knowledge and effective communication
3. Processing quotations, sales orders, pricing requests, and account queries with attention to detail
4. Managing back orders, returns, warranty claims, and customer disputes in a professional and structured manner
5. Applying payments, delivery charges, handling fees, and credit processes accurately in line with company protocols
6. Recording and analyzing lost sales to improve performance and maximize business opportunities
7. Supporting key account customers, including follow-ups on outstanding balances and surcharges
8. Interpreting customer requirements and identifying correct parts using electronic parts catalogs (e.g. Autopart)
9. Supporting trade counter operations, including direct face-to-face customer interaction
10. Coordinating same-day and local deliveries where required
11. Liaising with internal departments including Warehouse, Transport, Procurement, and wider depot teams
12. Maintaining accurate customer records and ensuring all data is validated and up to date
13. Completing end-of-day processes, administration tasks, and structured reporting duties
14. Supporting building security procedures, including opening and closing the branch when required
15. Maintaining up-to-date knowledge of products, suppliers, and vehicle applications
Additional Duties (as Directed):
In line with operational requirements, you may also be directed to support wider depot and business functions. These duties will include:
16. Supporting customer call-outs and on-site service queries when required
17. Assisting with trade exhibitions, customer events, and operational showcases
18. Supporting the development and maintenance of departmental procedures and operational documentation
19. Assisting with product mapping, application menus, and technical cross-referencing tasks
20. Supporting payment processing, credit control procedures, and financial administration tasks
21. Assisting with general administration, filing, and data entry duties
22. Supporting the onboarding, mentoring, and development of new team members
23. Assisting with sourcing non-stock items and supporting supplier liaison activities
24. Contributing to continuous improvement of customer service standards and operational efficiency
25. Supporting depot communication protocols, including telephone handling standards and escalation procedures
26. Assisting with retail pricing checks, margin control, and commercial accuracy
What We’re Looking For:
27. Ex-military personnel and immediate service leave