Social network you want to login/join with:
Business Analyst - Cash and Card Operations, Midlothian
col-narrow-left
Client:
Location:
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
2953da29170e
Job Views:
5
Posted:
25.08.2025
Expiry Date:
09.10.2025
col-wide
Job Description:
Do you have a detailed understanding of card payment processes and are you looking for a new opportunity where you can use your analytical skills within a Cash and Card operations team?
Job Summary:
As a Business Analyst in the Cash & Cards Operation, this role will require a detailed understanding of Cash & Card payment processes, an analytical approach to problem solving, and an ability to work effectively with product, technology, and business teams to resolve complex customer enquiries/executive complaints and develop new and enhanced processes.
Job responsibilities:
* Conduct enquiries and investigations of complex cash and card issues that frontline contact center teams cannot resolve
* Liaise with Product & other Operations teams to support building of customer journeys for contact center
* Gather requirements and support building of tools and processes for Cash and Card team
* Support and deliver training material for Contact Centre and Ops teams whenever required
* Create and update playbooks for C&C Ops Team for new payment products
Required qualifications, skills and capabilities:
* Knowledge and understanding of card payment processes, including transaction lifecycle, authorization, clearing, and settlement.
* Proven experience of Visa or MasterCard schemes
* Working experience in ISO8583 format would be preferable
* Willingness to learn new schemes and rulebooks to support C&C Ops.
* Diverse product knowledge, with an ability to develop an understanding of new products
* Ability to work under considerable time pressure, whilst maintaining a high level of accuracy and quality
* Excellent communication and organizational skills
Preferred qualifications, skills and capabilities
* Strong analytical skills to analyze the information, identify the problems, and work towards finding the solutions
* Ability to partner and influence across businesses teams and other support groups
* Control focus and mind-set at all times, whilst respectively challenging the status quo
* Attention to detail whilst being cognizant of materiality levels
* A relevant degree, accounting, or financial qualification would be beneficial
#J-18808-Ljbffr