Make a difference! A Career for Customer Insight Specialists!Customer Quality and Insights ManagerCaerphillyFull Time, permanent position – 36.25 hoursCompetitive salary and excellent benefitsDo you have a passion for understanding customer’s needs and driving change? Are you experienced in Customer Insight and Quality Management? Have you obtained experience in Contact Centres? Do you possess excellent people skills and stakeholder management? If you have answered ‘Yes’, we have the perfect role for you!We’re looking for a dynamic leader who can drive success through change, to join us at phs Group, the leading hygiene services provider in the UK. You will be an excellent communicator with an innovative and creative approach, who has proven experience in delivering outstanding results. It’s an exciting role with the opportunity to make a real and positive difference for our customers in a rewarding position within a great team.Your role as Customer Quality and Insights Manager at phs GroupThis is a key role leading a team focused on Customer Quality, Customer Insights, Workforce Management, Training and Customer Experience within a Customer and Contact Centre environment. You'll be focused on ensuring our customers get the best-in-class experience and that we're ahead of the curve in improving the customer experience. We want to be delivering changes to our customers befo...