IT Support Analyst (ERP) - Harrogate, On Site
£30,000-£40,000
A well established and rapidly growing manufacturing client is seeking an ERP & IT Support Analyst to support the day-to-day operation and continuous improvement of business-critical systems across manufacturing, warehousing, and office environments.
Key Responsibilities
* Provide 1st and 2nd line IT support across manufacturing, warehouse, and office teams
* Troubleshoot hardware, software, network, and user-related issues
* Support and maintain ERP, MES, warehouse management, and operational systems
* Assist with ERP upgrades, implementations, and future system developments
* Support shop-floor technology including scanners, printers, and production line systems
* Work closely with production and warehouse teams to minimise operational downtime
* Manage user accounts, permissions, and system access controls
* Coordinate with third-party suppliers and support providers
* Maintain IT documentation, asset registers, and support procedures
* Support IT security, backups, and disaster recovery processes
Required Skills & Experience
* Previous experience within an IT Support or ERP Support role
* Strong ERP systems support experience within manufacturing or warehousing environments
* Experience supporting production, warehouse, or operational technologies
* Good understanding of Windows environments, Microsoft 365, and networking fundamentals
* Strong troubleshooting and problem-solving skills
* Ability to manage multiple priorities within a fast-paced manufacturing environment
* Excellent communication skills with both technical and non-technical users
* Hands-on, proactive approach with a willingness to learn and develop
Desirable Skills
* Experience with ERP platforms
* Manufacturing execution systems (MES) or warehouse systems experience
* Exposure to IT infrastructure and operational technology environments
Package
* Enhanced pension and life insurance
* Gym membership and wellbeing support
* Cycle to work scheme
* Enhanced maternity and paternity benefits
* Free parking and on-site facilities
* Long-term development opportunities within a growing business