CharityRecruitmentarerecruitingforaCall Handler forawell knownInternationalCharitybasedinCamberwell,London.Thisisatemptopermcontract.Thisroleisintheofficeeveryday.Thisroleisforanimmediatestart.Youmustbeavailableimmediately. Asa Call Handler,youwillhandlecallsfromexistingandpotentialdonors,answeringtheirquestions,processingdonations,andprovidinginformationaboutcampaigns.Youwillbeafriendly,helpfulvoicethatmakessupportersfeelappreciatedandinspiredtocontinuetheircontributions. Youwillanswerincomingcallsfromdonorsandsupporters,providingexcellentcustomerservice,assistdonorswithqueriesabouttheirdonations,fundraising,orcampaigns.Youwillhandlechangestodonoraccounts,includingupdatingdetailsandmanagingsubscriptions.Expressgratitudetodonorsandensuretheyfeelvaluedfortheirsupport.Loginteractionsaccuratelyinthesystemandescalatecomplexquerieswhennecessary. Experience: Previouscustomerservice,callcentre,orcharityexperience Excellentcommunicationskills-warm,friendly,andabletoengagewithpeopleoverthephone BasicITskillsabilitytouseCRMsystemstologcallsandprocessdonations