Customer Service Executive
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SCRUBB offers heavy-duty cleaning products designed for trade professionals across various industries. Based in Scotland, our factory produces bespoke solutions swiftly for our UK customers, serving sectors such as retail, industrial, and builder merchants.
Role Description
This is a full-time, on-site role based in Peterhead for a Customer Service Executive. The main responsibilities include managing customer inquiries, supporting customer satisfaction initiatives, handling queries, providing order updates via multiple channels including phone calls, managing customer service processes, and maintaining records of interactions. The role requires a strong focus on delivering exceptional customer service experiences.
Qualifications
* Customer Service and Support skills
* Interpersonal Skills and Customer Satisfaction management
* Proficiency in Customer Service Management
* Strong communication skills, both written and verbal
* Ability to work independently and as part of a team
* Problem-solving skills and attention to detail
* Previous experience in a similar role is a plus
* High School Diploma or equivalent; additional relevant qualifications are advantageous
Seniority level
* Entry level
Employment type
* Full-time
Industries
* Chemical Manufacturing
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