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We are seeking a Spa Receptionist to work with our small, dedicated team to ensure from welcome to departure our Spa guests, members and residents have a relaxing enjoyable experience at our Utopia Spa.
MAIN DUTIES
* Welcoming guests, residents and members to the Utopia Spa
* Handling telephone enquiries
* Taking individual treatment bookings
* Showing guests around the facilities on arrival
* Liaising with food and beverage departmentsfor guests lunch/tea orders
* Liaising with therapists and the Spa Manager with reference to clients schedules and last minute booking changes
* Computer and manual completion of administration duties
* Completing the daily balancing/banking for the spa ready for the accounts team
* Adherence to Mystery Guest Standards criteria throughout the working day
REQUIREMENTS
* 35hrs, 5 days per week including early (7.30am 3.00pm), late (12.45pm 8.15pm) shifts. Please note weekend shifts are part of this role
* Excellent personal presentation
* A genuine interest in Spas and Beauty
* Computer literate and good attention to detail in admin
* Previous beauty knowledge a distinct advantage
BENEFITS
* 4 weeks holiday rising to 5 weeks with service
* 8 Bank holidays
* Free car parking
* Employee uniform
In addition, you will benefit from a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid,complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday
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