Fraud InvestigatorLocation - EdinburghSalary - £31,000 - £32,000 per year + Annual bonusWorking Hours - Monday to Friday - 35 hours per week between 8am - 6pmLocation - Edinburgh / Hybrid working after completion of training & probation periodSearch Consultancy is working in partnership with a growing digital bank based in Edinburgh looking to recruit Fraud Investigator's ASAP on a full time permanent basis.Job PurposeAs a Fraud Investigator, you will be required to manage fraud risks to protect customers and help reduce potential financial losses for the bank. This will be achieved by responding to fraud alerts and managing fraud cases within a multi-skilled fraud operations team. You will investigate cases identified by fraud monitoring systems, or escalated by our fraud Tactical response team, to mitigate fraud risk and provide resolution for a claim. You will be expected to have emotive conversations with customers who have been victim of a scam or impersonation fraud. You will be expected to collaborate with other operations teams and stakeholders in other jurisdictions to build what we aim to be an industry leading customer service operation.Previous Experience & Skills- 12 months operational fraud experience- Must have been in a customer contact role previously - Managing Scam victims and potential first party Fraudsters- Banking/FS experience ideally however will consider Fraud experience from other backgrounds- Be fully conversant with Payment Services R...