At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First. In fact our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
Job overview
We have an exciting opportunity within our dynamic team to recruit a full -time team administrator to support the Endoscopy and Gastroenterology service within St Richard's hospital. We are looking for a flexible, adaptable and proactive candidate. With the ability to work under pressure in a fast paced environment
Main duties of the job
To provide an effective day-to-day clerical support to facilitate the smooth running of the Endoscopy admissions services on a day-to-day basis using both own initiative as well as direction from supervision of senior colleagues. This job role covers: data entry to facilitate patient procedure and outpatient appointment booking and management of waiting lists
Person specification
Qualifications
* GCSE English or NVQ equivalent
* General education
Knowledge and experience
* Previous clerical experience in a relevant role.
* Experience of working in a call centre/booking office with waiting list management
* Knowledge of medical terminology.
* Previous NHS experience.
Communication and Relationship
* Good interpersonal and negotiation skills
* Communication and telephone skills
Analytical and Judgmental
* Ability to work on own initiative
Planning and Organisational
* The ability to manage waiting lists; exercising skills in prioritising against waiting list targets and requirements.
* The ability to talk to members of staff at all levels
* Good organisational and planning skills.
* Time management skills and ability to organise and prioritise own workload with conflicting priorities
* Ability to show empathy and understanding
* Attention to detail when interacting with patient records; data quality minded
Policy & Service Development
* Ability to deal with difficult conflict situations
* Committed, motivated and flexible approach to work.
* Engagement with continuous improvement to drive change within own work and outward team.
Equality, Diversity and Inclusion
* Evidence of having championed diversity in previous roles
* Evidence of having undertaken own development to improve understanding of equalities issues.
We are an equal opportunities employer and welcome applications from all sections of the community. We are committed to equal opportunities and welcome applications from all sections of the community.
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