Junior IT Support Analyst
Are you a tech-savvy problem solver with a passion for helping people and keeping systems running smoothly
?Clarke Energy is hiring a Junior IT Support Analyst to join our dynamic IT team, supporting users across the UK and internationally. Based in Knowsley, this is your opportunity to kick-start your IT career with a global engineering company driving the energy transition
.
Be the First Line of Tech Suppo
rtAs a Junior IT Support Analyst, you’ll be the go-to person for resolving user issues, building and configuring devices, and ensuring our IT systems run efficiently. You’ll work closely with the wider IT team to deliver high-quality support across the Clarke Group, while gaining hands-on experience with hardware, software, and network infrastructur
e.This role offers a unique blend of technical challenge, user interaction, and international exposure—perfect for someone eager to grow in a fast-paced environmen
t.
What You'll Be Responsible
ForIn this user-facing role, you wi
* ll:Provide responsive support to users via phone, email, and in per
* sonDiagnose and resolve desktop and laptop issues, including off-site repa
* irsBuild, configure, and test workstations, laptops, and mobile devi
* cesSupport remote users with mobile connectivity and VPN acc
* essManage new starter setups and leaver procedu
* resEnsure backups of laptops, desktops, and personal folders are maintai
* nedMaintain and deploy Group Standard Operating Environments using Windows Deployment Ser
* verAssist with LAN, WAN, and VPN connectivity troubleshoot
* ingUpdate and maintain the IT asset regis
* terDocument IT processes and user guides clearly and accurat
* elyAdminister and repair mobile communication devi
* cesSupport IT equipment purchasing during staff holid
* aysUphold Health, Safety, Environmental, and Quality standards in all w
* orkKeep workspaces clean, organised, and sec
ure
What You’ll Bring to the
TeamEssential Requireme
* nts:Degree in IT or a closely related sub
* jectMinimum 2 years’ experience on an IT Helpdesk with strong customer service f
* ocusUnderstanding of PC builds, rebuilds, and configura
* tionFamiliarity with Microsoft products and PC hardware s
* etupStrong communication skills—clear, helpful, and user-frie
* ndlyAbility to stay calm and effective under pres
* sureLogical problem-solving and decision-making sk
* illsExcellent attention to detail and time manage
* mentWillingness to take initiative and responsibi
* lityFlexible, adaptable, and committed to continuous improve
mentDesirable Experie
* nce:Microsoft certification (e.g., MTA, MCP, or equival
ent)
Why Join Clarke En
ergy?We offer more than just a role—we provide a launchpad for your IT career in a company committed to innovation and sustainability. Our benefits inc
* lude:Competitive s
* alary25 days annual leave plus bank holidays (with extended entitlement for long ser
* vice)Holiday buy and sell s
* cheme7% company pension contrib
* utionHealth care cash plan and life assu
* ranceCompany car allowance (where applic
* able)Employee Assistance Programme
* (EAP)Hybrid working op
* tionsReward and recognition sc
* hemesDedicated training via our in-house certified training depar
* tmentCareer development and progression opportun
ities
About Clarke
EnergyClarke Energy is a globally recognised EPC contractor, specialising in the engineering, installation, and maintenance of sustainable energy solutions. As the largest authorised distributor and service partner for INNIO’s hydrogen-ready reciprocating engines, we operate in 29 countries, supporting the move to net-zero emis
sions.Our culture is built on integrity, innovation, and quality, with a strong commitment to employee development and customer satisfaction. From front-end design through to project execution and after-sales support, we deliver reliable, efficient, and low-carbon energy sy
stems.
Ready to Support the Future of
Energy?If you’re ready to grow your IT career and make a real impact, apply now via LinkedIn or via our w
ebsite.