Administration Assistant
We are seeking an Administration Assistant to support our pension scheme administration service. You will be required to support the administrators by offering first-line in-bound call support, processing incoming post (both digital and hardcopy), following processes, updating records, inputting data and general office/clerical duties. You will be responsible for following processes closely ensuring work is delivered to a high standard at all times.
The role involves dealing with confidential information therefore a high level of discretion and professionalism is essential. You must also be able to work well under pressure during busy periods when the volume of incoming post and in-bound calls can increase substantially.
No prior pension administration experience is needed as all training will be provided.
The ideal candidate will already have experience of working in an office environment, have excellent customer service and computer skills and be able to process work to a very high standard.
This role is office based - 5 days per week, in our Croydon city centre office near East Croydon train station.
What does the role entail?
Opening and processing post.
Scanning and indexing documents and digital images.
Answering in-bound calls and resolving queries.
Prioritising work to ensure delivery in accordance with client Service Level Agreements.
Processing member events within specific timeframes and ensuring compliance with internal standards and scheme and legislative rules.
Producing letters, emails and reports based on set templates as well as producing bespoke letters and emails where required.
Maintain a culture which reflects Isio's values and puts the member at the heart of all activities.
Keeping up to date with procedural, technical and scheme changes.
Participation in ad-hoc administration projects/exercises.
Identifying and recording non-core fee events.
Liaising with contacts to maintain and build strong client relationships.
What we're looking for
GCSE English and Mathematics (A-C) or equivalent.
Strong numeracy skills.
Strong literacy skills.
Strong data input skills.
Strong MS office skills.
Previous office experience.
Contact or Call Centre experience. (Desirable)
What you can expect in return
A competitive salary and market leading bonus scheme with stretch targets for high performance
Study support to help you achieve professional qualifications, with salary increases for exam passes
Development and training opportunities to support your career ambitions throughout your time with us
A friendly, and supportive team who will help you to deliver your best work
we offer Isio – Careers & Benefits
What's next?
follow the simple application process on-line.
At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.
We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email
Department
Pensions Administration
Locations
Croydon
Employment type
Full-time