Role Title
Reporting Analyst
Business Area
Managed Netwk Serv & Data Solution
About This Role
The mission of eir business is to be the best communications and technology partner for our customers by providing exemplary service for all customers and contracts. A key component to this is the delivery of excellent and efficient data and metrics concerning the service and operational performance across eir business. This is a key role within the Service and Delivery organisation. The reporting Analyst will support our Health Business, specifically the centralised Health WAN for the Trusts in NI. The role is responsible for producing accurate, timely and insightful reports related to service, performance, operational metrics and contractual compliance. The analyst will work closely with operational teams, service managers and client stakeholders to ensure reporting requirements are met and that data supports effective decision‑making and service improvement.
Expectations From The Role
Below are the key responsibilities and expectations for this role.
Responsibilities
* Produce monthly and quarterly operational and performance reports for all customers of the Shared Health WAN contract including but not limited to the seven Trusts, BSO, NIFRS & GP Surgeries.
* Analyse service data to identify trends, performance issues, and opportunities for improvement.
* Maintain dashboards and reporting tools to track KPIs and SLAs.
* Ensure all reports are accurate, consistent, and delivered within agreed timelines.
* Monitor contract performance against agreed SLAs and KPIs.
* Provide performance insights to operational managers and leadership teams.
* Support contract governance meetings by preparing reporting packs and performance summaries.
* Extract, transform and validate data from multiple telecom systems and databases.
* Ensure data integrity and consistency across reporting outputs.
* Maintain documentation for reporting processes and data sources.
* Work with operational teams to understand reporting requirements and business needs.
* Provide ad‑hoc analysis and reporting to support operational decisions.
* Assist client stakeholders by explaining performance data and responding to reporting queries.
* Identify opportunities to improve reporting efficiency, automation and data visualisation.
* Support the development of new dashboards, reporting tools and analytics capabilities.
Requirements
* Technical knowledge: Strong understanding of IT and telecoms, service management frameworks (like ITIL), and relevant technologies such as cloud platforms.
* Analytical skills: Ability to perform structured analysis, interpret data, and formulate evidence‑based solutions.
* Communication: Excellent verbal and written communication skills, with the ability to explain complex information clearly to both technical and non‑technical audiences.
* Leadership: Proven ability to influence stakeholders.
* Experience: A minimum of five years of experience in a related field, such as service management.
Additional Information
We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs. If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.
#J-18808-Ljbffr