Delivery Director (SVP)
Location: London (Hybrid / Remote)
Employment Type: Full-time
Overview
Senior leadership role within a specialist consultancy focused on ServiceNow, AI, and Enterprise Transformation. This position carries executive-level accountability across complex, multi-workstream transformation programmes, with responsibility for delivery excellence, programme stability, stakeholder engagement, and commercial performance.
Key Responsibilities
• Own delivery accountability across large-scale or strategically critical programmes
• Provide executive-level governance, stakeholder management, and escalation leadership
• Structure, mobilise, and stabilise complex transformation engagements
• Drive commercial discipline (margin, utilisation, delivery economics)
• Identify and mitigate delivery, financial, and reputational risks
• Partner with Architects and consulting teams on solution shaping and programme direction
• Lead and mentor Managers and senior delivery resources
• Establish and reinforce delivery standards, governance frameworks, and controls
Skills & Experience
• Proven leadership of complex ServiceNow or enterprise transformation programmes (must have)
• Strong consulting background within senior-led delivery environments
• Demonstrated experience managing C-suite and executive stakeholders
• Experience governing multi-stream, cross-functional delivery structures
• Strong commercial awareness (revenue, margin, programme performance)
• Track record of de-risking, stabilising, and scaling delivery operations
Certifications (Beneficial)
• ServiceNow certifications (CSA / CIS / CMA)
• ITIL v4
• MSP / PRINCE2 / Agile