Job Description
* Greet and serve customers in a friendly and professional manner.
* Take food and beverage orders and relay them to the kitchen or bar staff.
* Serve food and beverages to guests and ensure orders are accurate and timely.
* Maintain cleanliness and organization of dining and service areas.
* Assist in setting up dining rooms or banquet halls for events.
* Handle guest inquiries and complaints in a prompt and courteous manner.
* Upsell menu items and promote specials to guests.
* Follow all safety and sanitation procedures.
* Cash handling and processing payments from guests.
* Operating and maintaining point-of-sale systems.
* Assisting in inventory management and restocking supplies.
* Participating in training programs and continuous learning opportunities.
* Assisting in planning and executing special events or promotions.
* Providing input and feedback on menu selections and customer preferences.
* Participating in meetings and briefings with management and colleagues.
* Adhering to grooming and dress code standards.
* Assisting in training new team members.
* Collaborating with other departments such as kitchen staff, housekeeping, and front desk to ensure seamless guest experience.
Qualifications
* Proven experience as a Food & Beverage Supervisor or in a similar leadership role
* Strong leadership and communication skills with the ability to motivate team members
* Excellent problem-solving abilities and meticulous attention to detail
* In-depth knowledge of food safety regulations and industry best practices
* Proficiency in inventory management, cost control, and POS systems
* Flexibility to work various shifts, including early mornings, late evenings, and weekends
* Passion for delivering exceptional guest experiences with a positive, customer-first mindset
* Bachelor's degree in Hospitality Management or related field (preferred)
* Fluency in English and Arabic
* Understanding of local cuisine, cultural preferences, and customs in Saudi Arabia
* Ability to thrive in a fast-paced, dynamic environment
* Strong organizational and time management skills
* Proficiency in Microsoft Office suite and hospitality management software
Additional Information
Get ready to embark on a thrilling new adventure as a F&B Team Member! Your mission, should you choose to accept it, is to create unforgettable dining experiences for our guests.