Job Description
Anderson Knight is partnering with a leading financial services organisation to recruit an experienced Complaints Resolution Handler.
Reporting to the Complaints Team Leader, this role plays a vital part in ensuring customer complaints are handled efficiently and in line with company policies.
To be considered for this role you must have end-to-end compliant handling experience.
Salary:
•\t£25,000
Working Hours:
• Monday to Friday: 9am – 5pm, 1 in every 6 weeks you will be required to work a 12pm-8pm shift.
• Hybrid working is available following the successful completion training and probation.
Key Responsibilities:
•\tLog, manage, and resolve customer complaints accurately and efficiently.
•\tTake full ownership of complaint cases, ensuring a thorough resolution process.
•\tAdhere to internal procedures, industry regulations, and company policies.
•\tMaintain professionalism and deliver outstanding customer service at all times.
•\tWork collaboratively with internal teams to expedite complaint resolutions.
•\tKeep customers informed with regular updates on their complaint status.
•\tIdentify recurring issues and contribute to process improvements to prevent future complaints.
Requirements:
•\tProven experience in end-to-end complaint handling.
•\tStrong written and verbal communication skills.
•\tExcellent attention to detail and problem-solving abilities.
•\tAbility to build and maintain strong customer relationships.
Benefits:
•\t33 days’ holiday (25 days’ annual leave + 8 public holidays).
•\tAn extra day off for your birthday.
•\tDiscretionary bonus scheme.
•\tUp to 20% pension contributions.
•\tEyecare and private medical insurance.
•\tClear progression.
If you’re interested in this opportunity, please submit your CV in confidence.