Customer Service Advisor
Monday to Friday
Bury St Edmunds
£12.71 per hour
On behalf of our client based on the outskirts of Bury St Edmunds we are currently recruiting for a Customer Service Advisor to join a warm and supportive team. In this role you will be the first point of contact for customer enquiries, helping to resolve issues efficiently while delivering exceptional service. This is a fantastic opportunity for someone who thrives in a dynamic, fast paced environment and is passionate about providing outstanding customer care.
Main duties and responsibilities:
Providing exceptional customer service, ensuring clients issues and queries are resolved
Handling complaints in a friendly and professional manner
Maintaining professionalism when liaising with both customers and internal teams
Being the first point of call, addressing and resolving customers queries in a timely manner
Following the companies policies and procedures at all times
Efficiently communicating via emails and calls, ensuring all are responded to in a timely manner
Key skills:
A confident communicator who always demonstrates a professional and positive attitude
Proven experience in a customer service role is essential and dealing with customer complaints
Team player with the ability to use initiative and work independently when needed
Resilient and calm under pressure, especially when handling challenging situations
Skilled in managing workload and prioritising tasks effectively
If you are interested in this role please apply with a current CV or alternatively, contact the office on (phone number removed) for more information