Job Description
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge. This could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager. Your role could involve helping on the tills, advising our customers, or working in our back shop. You will also:
* Help our customers and put them at ease; whether that's listening to find out more about them, answering questions, giving great advice on our products, recommending items they hadn't considered, or offering a basket — it's the little things that make a difference.
* Get to know our in-store offers and schemes and promote them. The more info we can give our customers, the better.
* Help our stores run smoothly — this could include ensuring we have the right products displayed, providing a great service on our tills, or helping with stock in the stock rooms.
* Work with other team members to provide a great shopping experience, ensuring the store is always clean and presentable.
* You will be provided with award-winning training accredited by the Institute of Customer Service.
What you'll need to have
These are the essential skills or experience needed to succeed:
* Full training is provided for this role, and we are looking for people who:
* Excel in a varied environment, working at pace.
* Communicate and listen effectively.
* Enjoy working as part of a team, promoting a collaborative dynamic.
* Understand that the little things make the biggest difference in customer interactions.
* Desire to be a proud brand ambassador for Boots and help customers find the best products for them.
Desirable skills and benefits
It would be great if you also have these additional skills or experiences, but they are not essential. We welcome applications from candidates who don't match these criteria:
* Experience providing customer care and delivering excellent service (not essential).
* Benefits include:
* Boots Retirement Savings Plan
* Discretionary annual bonus
* Generous employee discounts
* Enhanced maternity/paternity/adoption leave pay and a gift card for new parents
* Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
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