Customer Service Trainer - Billericay - to £40K plus generous package My client is seeking an experienced Customer Service Trainer to join their team and drive service excellence across the business. The Essex call centre has recently opened, and this is a fantastic opportunity for the right Customer Service Trainer to really make their mark at an early stage in this exciting new venture within a well-known business. It represents a great chance for someone passionate about developing people and improving customer experience to make a huge impact on the staff in a great working environment. Key Responsibilities Design and deliver engaging training sessions for customer service teams (in-person and virtual). Create training materials, including presentations, guides, and e-learning content. Coach and mentor staff to enhance communication, problem-solving, and customer engagement skills. Assess training effectiveness and implement improvements. Work with managers to identify skill gaps and develop tailored learning solutions.Skills & Experience Previous experience as a Customer Service Trainer or similar role Strong communication and presentation skills Ability to design interactive and impactful training programs Knowledge of customer service best practices and KPIs Comfortable using digital tools for training deliveryWhat We Offer Salary of up to £40,000 27 days' holiday Company pension contribution of up to...