Join to apply for the UK Risk, Fraud & Payments Manager role at LeoVegas Group
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Join to apply for the UK Risk, Fraud & Payments Manager role at LeoVegas Group
About The Role
As the Risk, Fraud & Payments (RFP) Manager, you will lead a dynamic and collaborative team dedicated to safeguarding our operations while enhancing the customer experience in the UK market. You'll oversee the RFP Leaders team, guiding them to meet departmental goals and KPIs while maintaining a customer-centric and efficient approach.
Description
Position at LeoVegas UK
As the Risk, Fraud & Payments (RFP) Manager, you will lead a team focused on risk management, fraud prevention, and payment processes. Your leadership will be key in defining strategic priorities, streamlining workflows, and ensuring compliance with industry regulations, all while fostering an innovative team environment.
You will work on impactful projects, including creating strategic and operational roadmaps in collaboration with the Operations Director, and collaborating with departments like Data & Analytics, Compliance/AML Governance, and Product & Tech.
You Will Be Responsible For:
1. Managing day-to-day RFP operations.
2. Leading the RFP Leaders team.
3. Ensuring departmental goals and KPIs are met.
4. Supporting customer query resolution across markets.
5. Defining strategic priorities with a customer-centric approach.
6. Monitoring performance and suggesting efficiency improvements.
7. Simplifying processes while ensuring compliance.
8. Aligning team priorities and objectives.
9. Collaborating on strategic and operational roadmaps.
10. Maintaining relationships with other departments.
11. Analyzing results with Data & Analytics team.
12. Handling issues and escalations from Compliance/AML officers.
13. Collaborating with QA, Systems & Training, CS, SG, and AML teams.
Successful Candidate’s Skills:
* At least two years of leadership experience, preferably in online gambling.
* Minimum two years in Risk, Fraud & Payments, with knowledge of RFP, AML & SG laws, regulations, and compliance.
* Flexibility and adaptability in a dynamic regulatory environment.
* Logical reasoning for risk assessment and decision-making.
* Proactive approach to industry trends and threats.
* Data analysis skills, especially in Fraud & deception patterns.
* Excellent time management, communication, and organizational skills.
* Familiarity with UK gambling regulations.
* Experience with anti-fraud tools like SEON is a plus.
* Knowledge of JIRA, Tableau, and Zendesk.
Who We Are
LeoVegas Group is driven by Team Leo, a culture of innovation and leadership in the iGaming industry. We are a diverse team of over 1800 professionals across 16 offices worldwide.
Benefits
* Hybrid working (3 days in-office, 2 days remote).
* Workation – travel with your job for up to 4 weeks/year.
* 28 days paid leave plus public holidays.
* Pension contributions up to 6%.
* Comprehensive healthcare including pre-existing conditions.
* Wellbeing allowance of £250 annually.
* Enjoy a vibrant workplace with snacks, drinks, and meals.
* Social events, sports, and team activities.
* Support for new parents with up to 6 months full pay maternity leave.
* Cycle-to-work scheme and gym discounts.
* Modern offices near Leeds Train Station.
Join Us!
We empower our teammates to innovate and lead. If you’re ready to roar with the Leo Pride, apply now!
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Finance and Sales
* Industry: Gambling Facilities and Casinos
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