Overview
Title: Middleham Castle Manager
Location: Middleham Castle, Middleham, Leyburn, North Yorkshire, DL8 4QG
Salary: £27,424 p.a. pro rata / 36hrs per week April - October, 0hrs November - March
Job type: Permanent
Ref: 16302
Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a motivated manager to join our team at Middleham Castle. This is a full-time role between April and the end of October, working an average of 36 hours per week with a few occasional hours required between November and the end of March. No history background? No problem. What is important to us is a passion for people and excellent customer service. We are looking for a manager who enjoys working alongside their team and understands what it takes to deliver an engaging visitor experience to a diverse audience.
Responsibilities
* Lead and inspire the team to deliver an engaging visitor experience and coach staff by example.
* Optimise opportunities to generate income and achieve site performance targets.
* Ensure the site and facilities are clean, presentable and well-maintained.
* Provide excellent customer service within a leisure and tourism environment and communicate effectively with visitors and colleagues.
* Work hands-on with visitors and engage the local community about on-site activities.
* Oversee safety and security of the site and its assets.
* Coordinate winter contractor access and support at other sites within the Mount Grace Cluster; may assist at events at other EH sites.
* From March to October: a variable 5-day week, averaging 36 hours per week; from November to February: approximately 4 hours per month; weekend and Bank Holiday work required.
* Potential DBS check required; employment offer contingent on clearance.
Qualifications & Experience
* Experience providing excellent customer service within a leisure and tourism environment.
* Strong staff supervisory skills and ability to work independently.
* Excellent organisational skills and confident communication with visitors and colleagues.
* Hands-on approach with a focus on visitor engagement and team leadership.
Benefits
* Comprehensive training
* Opportunity to progress in heritage sector retail, food & beverage, or general management
* Apprenticeship opportunities
* Access to live music and history events
* Free access to all English Heritage sites for you, and up to six friends and family members
* 25% discount in shops and cafes
* Enhanced maternity/paternity/shared parental leave
* 25 days' holiday plus Bank Holidays pro rata, rising to 28 days after 3 years
* Options to buy additional leave
* Matched pension contributions up to 10%
To find out more about us and what we do, please register via one of the links (which can be found via the apply button) to join us at one of our webinars. You can also find out more about us on our website and meet some of our people and hear about why they enjoy working with us.
Equality, Diversity & Inclusion
Everybody's welcome at English Heritage
Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally, including Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First Aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.
If you would like to talk to us about workplace adjustments or working patterns, please contact David Hannah, Mount Grace Priory Cluster Manager. Contact details are available via the apply button. No agencies please.
Our interview and offer process will take place in person at Mount Grace Priory (DL6 3JG) on 18 February 2026.
Closing date: 08/02/2026 23:59:59
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