Job Title: Bookings Administrator
Location: Leicester
Contract Type: Permanent.
About ACHE
ACHE deliver high quality healthcare with community-based contracts, utilising local and national clinical expertise. We offer the opportunity to develop new sources of income, work in partnership with the commercial sector and increase efficiency, all while maintaining the same quality, values and ethos as the NHS.
The Role
ACHE are seeking an enthusiastic and motivated Referral and Bookings Administrator to join the team in Loughborough.
As the Referral and Bookings Administrator, you will complete administrative tasks set by Referral and Bookings Manager and pro-actively complete duties to keep the service efficient ensuring no patient breaches.
Main duties of the job
* Provide comprehensive administrative support to healthcare professionals, managers, and staff members.
* To receive and process electronic referrals on SystmOne received through the referral service used for various contracts.
* To receive and process internal referrals in line with service level agreement criteria.
* To ensure all patients care containing clear details of the requirements of the next step on their pathway is responded to in tasks.
* To monitor and book patients from tasks in line with priority order highlighting shortages of capacity to the manager.
* To confirm the details of any appointments and associated special requirements with the patient using the available technology (letter, e-mail, text).
* Utilising SystmOne for patient referrals from various contracts.
* Assist with booking meeting rooms, events, sending invites, taking minutes, distributing relevant documents.
What you’ll bring to the role:
* Natural ability to empathise with patients and demonstrate a genuine care
* Good communication and strong interpersonal skills
* Excellent telephone manner
* Excellent organisational skills and attention to detail
* Highly proficient in Microsoft Office and other systems
* The ability to learn and adapt to new internal systems
* Self-motivated and self-starter with the ability to prioritise and schedule work independently
* Approachable and friendly manner to welcome our patients into our hospitals and clinics
Why join ACHE?
* 25 days holidays plus bank holidays
* Buy and sell annual leave scheme
* Refer a friend scheme
* Company pension
* Company sick pay scheme
* Life assurance scheme
* Bluelight Card- 100’s of discount and cashback options
* Performance review with a training and development plan
* Employee discounts portal
* Cycle to work scheme
* Tech scheme