Job Description:
We are currently looking for a highly customer-focused and enthusiastic Desktop Support Engineer, with a genuine interest in solving IT issues, to support our client.
The employee will need to work from the office in Basildon.
This is a full-time, position working a 37.5-hour week Monday – Friday. The ideal candidate will be required to have a flexible approach as overtime and on-call duties may be required.
Due to the nature of our client's work the successful candidate will need to be eligible to obtain SC Security Clearance.
The successful candidate should be technically competent, have good communication skills, be ready to learn, & thrive in a fast-paced regulated environment.
The successful candidate will support desktops and connected devices in office areas, as well as support various pieces of infrastructure including network printers, & network hardware & server hardware in a Hands & Eyes manner.
Responsibilities
* Working on behalf of DXC Technology.
* Providing a wide range of Deskside support to end users in office environments
* Work to resolve issues accurately and efficiently, within set targets and in a professional manner
* Maintain a dedicated commitment to service quality & customer experience
* Take ownership of tickets escalated from the service desk & other teams, handling them appropriately
* Work comfortably on your own, or part of a team, identifying and prioritising incidents, requests, & escalations accordingly
* Work well within the client environment
* Ensure that all activity is accurately documented and recorded in line with ITIL practises
* Contribute to the creation and up-keep of Knowledge Base Articles
* Be comfortable working in a highly regulated environment, adhering to local and global policies
* Work healthily and safely, in accordance with DXC training and policies
* Adhere to all IT Asset Management procedures & policies
* Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general “IT” tasks
* Be prepared to engage with ad-hoc tasks with a best effort and positive attitude
* Work comfortably in comms areas, providing ‘Hands and Eyes’ support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams
* Be ready and willing to learn new skills and procedures, growing and provide greater support for colleagues and clients
Essential Skills
* Ready to learn and face new challenges
* Excellent written and verbal communication skills
* Ability to work independently and as part of a small team
* Ability to work well with global teams
* Experience of working in Desktop support role (3yrs+)
* Tested software and hardware troubleshooting skills
* Experience of supporting all Windows operating systems
* Experience of supporting Microsoft Office suites including Office 365
* Experiencing working in a highly regulated / ITIL environment, with appropriate service / ticketing systems
* Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge
* Server Hardware support experiencing (racking & providing Hands & Eyes support)
* Printer hardware knowledge
* Willingness to support essential out of hours work when required
What We Will Do For You
* Competitive compensation
* Pension scheme
* DXC Select – Our comprehensive benefits package (includes private health/medical insurance, gym membership and more)
* Perks at Work (discounts on technology, groceries, travel and more)
* DXC incentives (recognition tools, employee lunches, regular social events etc)
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
We are an equal opportunities employer and welcome applications from all qualified candidates. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process.
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